Privacy Policy

1. Introduction

Welcome to Team Manager ("we", "our", or "us"). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform.

Team Manager is the data controller for the purposes of UK GDPR and EU GDPR. If you have any questions, you can contact us using the information in the "Contact Us" section below.

By using our service, you agree to this Privacy Policy. If you do not agree, please discontinue use of the service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Name
• Email address
• Password (securely hashed)
• Google account information (if you use Google OAuth)

2.2 Team and Player Data

When you manage teams and players, we collect:

• Team names, colours, branding, and season settings
• Player names, nicknames, dates of birth, shirt numbers, positions, and registration details
• Parent/guardian contact details (email, phone, emergency contact status)
• Fixture and match data (dates, venues, opponents, events, results)
• Player performance statistics (goals, assists, minutes played, availability)

2.3 Financial Information

If you use finance or subscription features, we collect:

• Transaction data and payment history
• Uploaded financial documents (stored securely)

2.4 Usage and Technical Data

We automatically collect certain data when you use our service:

• Device information and browser type
• IP address and approximate location
• Usage behaviour and analytics data
• Cookies and similar technologies
• Push notification subscription details

2.5 Support and Communication

When you contact support, we collect:

• Support messages, attachments, and ticket history
• Any additional information you provide voluntarily

3. How We Use Your Information

We process your information under the lawful bases of contract, legitimate interests, legal obligation, or consent. We use the information for:

• Service Provision (Contract): To operate, maintain, and deliver our team management tools.
• Account Management (Contract): To authenticate users, manage subscriptions, and personalise the service.
• Team and Player Management (Legitimate Interest): To facilitate scheduling, communications, performance tracking, and club administration.
• Parental/Guardian Communication (Legitimate Interest): To ensure safe and effective information sharing for minors.
• Analytics (Legitimate Interest): To improve features, performance, and user experience.
• Security and Fraud Prevention (Legitimate Interest): To detect, prevent, and address abuse or security issues.
• Legal Compliance (Legal Obligation): To comply with tax, accounting, and regulatory requirements.
• Optional Notifications (Consent): Including marketing or promotional updates where applicable.

Where we rely on consent (e.g. optional communications, public profile sharing), you may withdraw your consent at any time.

4. Data Sharing and Disclosure

We do not sell personal data. We may share information in the following cases:

• Team Members: Data added to a team is visible to authorised team members only.
• Public Profiles (Consent-based): Public player links (hash-based) are disabled by default and only created when a team manager has obtained appropriate parent/guardian consent.
• Service Providers: Including cloud hosting, email providers, analytics tools, and payment processors.
• Legal Requirements: If required to comply with law, regulation, or legal processes.
• Business Transfers: In the event of a merger or acquisition, data may be transferred securely.

5. Data Security

We implement technical and organisational safeguards to protect your data, including:

• Secure password hashing
• HTTPS encryption for all data in transit
• Role-based access control
• Regular security audits and monitoring
• Encrypted storage for sensitive files and documents

No system is completely secure, but we follow industry best practices to minimise risks.

6. Your Rights and Choices

You have the following rights under UK and EU data protection laws:

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your account or your child’s profile.
• Data Portability: Receive your data in a portable format.
• Restriction: Request restricted processing of your data.
• Opt-Out: Opt out of optional communications.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
• Complaint: You may lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise these rights, please contact your team manager or us directly using the contact details below.

7. Children's Privacy

Our service is designed for team managers and coaches. We do not allow children to create accounts, and any data about minors is provided by authorised adults.

• Player data is provided and managed by team managers or authorised adults.
• All children’s data is protected with high-privacy defaults.
• Public sharing of player information requires appropriate parental/guardian consent.
• Parents/guardians may request access, correction, or deletion at any time.

If you believe a child’s information has been added without permission, please contact us immediately.

8. Data Retention

We retain data only as long as necessary for the following purposes:

• Active use of the service
• Compliance with legal and accounting obligations
• Security, fraud prevention, and dispute resolution

When your account is deleted, we remove or anonymise personal information unless legal obligations require longer retention. Financial data is retained for 6 years for tax and accounting compliance.

9. International Data Transfers

If we transfer your data outside the UK or EU, we use appropriate safeguards such as Standard Contractual Clauses to ensure equivalent protection under data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will:

• Post the updated policy on this page
• Update the "Last updated" date
• Notify you by email if the changes are material

11. Contact Us

If you have questions, concerns, or wish to exercise your data protection rights, please contact us: